Extended Warranty
In case of a failure outside the warranty period, we will repair the product, replace it with a new one, or issue a credit for the full purchase price.
- Warranty can be extended up to 3 years beyond the statutory period.
- We handle the entire warranty process for you — just report the defect and send the product to us.
- For large household appliances, you can have them repaired at home by a certified service, and we will reimburse the cost.
How does the service help customers?
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55" Samsung QE55Q60 Television
- The customer purchased the television for 325 980 Ft.
- The television broke after the warranty period expired
- Alza took the television and had it repaired. The repair cost 208,630 Ft (64% of the purchase price). Since the customer was entitled to the claim, they did not have to pay a single penny.
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TESLA RoboStar T80 Pro robot vacuum cleaner
- The customer purchased the robot vacuum cleaner for 84,950 Ft.
- The robot vacuum cleaner broke after the warranty period expired.
- The official brand service repaired the device under a paid repair for 51,820 Ft.
- Since the customer had an extended warranty, they were entitled to a 51,820 Ft (61% of the purchase price) reimbursement for the repair.
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CANDY CS H10A2DE-S tumble dryer
- The customer purchased the tumble dryer for 139,700 Ft.
- The tumble dryer became non-functional after the warranty period expired.
- The official brand service repaired the device under a paid repair for 92,200 Ft.
- Since the customer had purchased an extended warranty, they were entitled to a 92,200 Ft (66% of the purchase price) reimbursement for the repair.
Why is this actually beneficial?
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The customer purchased a service that effectively extended the product’s lifespan.
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Alza accepted and paid the claim even beyond the statutory warranty period.
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The customer successfully avoided unplanned financial expenses.
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The extended warranty is a service worth having.
How does it work?
How can the service be claimed?
Report the defect within the extended warranty period by phone at +36 1 701 1111 or by email at [email protected].
Processing the claim
We will process your claim as quickly as possible. Wait for our response.
The service fee is determined individually for each product.
The service is subject to limitations and exclusions, which can be read in more detail in the full terms below.
When is the extended warranty beneficial?
The extended warranty is worthwhile for higher-priced products that are regularly used beyond the standard two-year warranty period.
How can I use the extended warranty?
Frequently Asked Questions
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Does the service cover mechanical defects as well?
The extended warranty covers manufacturing defects, just like the statutory warranty. Mechanical damages are not included.
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As a VAT payer, do I have to pay VAT, similar to car insurance?
Yes, if the issue is resolved through a repair. As a VAT payer, you are required to pay VAT on the repair costs (the same applies if the service center replaces the product with another). As in other cases, you can reclaim the VAT from the state.
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How long can the claims process take?
In 2025, most cases were resolved within an average of 20 days from the date the product was handed over.
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Can I borrow a replacement device during the repair period?
Currently, as part of the extended warranty service, we are unable to provide a replacement device during the claims processing period.
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How do I submit a claim for large household appliances?
If the device malfunctions, the first step is to contact Alza.hu (tel.: +36 1 701 1111, e-mail: [email protected]) and report the error. Describe the cause, extent and nature of the error. Also provide the details of the proof of purchase, which shows when and how the service was purchased.
After that, you have the option to have your large household product repaired at your home by a specialist service center of your choice. If the cost of the repair does not exceed the purchase price of the product, then have the appliance repaired. Then send us the invoice confirming the repair by e-mail and we will refund the cost of the repair to the bank account provided during registration. If the cost of the repair exceeds the original purchase price of the appliance, or the service service is not available, then contact our customer service representative at the contact details mentioned above and we will arrange delivery, then replace the product with a new one or refund the purchase price.