Security and Fraud

What to do in case of e-shop fraud?

If you suspect that you have fallen victim to fraud while shopping on an e-shop, we recommend following these steps:

1. Contact our Call Centre to cancel the order
   • Phone: 225 340 111
   • Via web form: https://www.alza.cz/contact
2. Contact your bank
   • If you paid by card, you can request a chargeback.
   • Ask your bank about refund options.
3. Report the fraud to the police
   • If fraudulent activity has occurred, file a report with the Czech Police.
   • Find the nearest police station at https://www.policie.cz/.
   • Prepare all necessary documents: order confirmation, communication with the e-shop, and payment details.