Interested in reviews of SENCOR SRV 9385WH? It got 4.2 out of 5 stars from our customers. Find specific customer reviews of SENCOR SRV 9385WH below. We will appreciate if you also share your experiences with SENCOR SRV 9385WH after purchasing.
I bought the vacuum cleaner used first. I don't mind it being scratched. But it was missing spare components, the garbage was in the docking station, and finally it wasn't charging. Returned. Second try, was a new vacuum cleaner. It wouldn't start at all because it had a sensor problem. I called SENCOR, the technician read the instructions for a while, then mentioned that the dark color confuses the vacuum cleaner, which he thinks falls. And it must be set up in the app. Tried it on light parquet, nothing either. Returned. This week this 2x. I heard it's a SENCOR problem. I don't know, should I try a third try?
First attempt - a used vacuum cleaner. Half the equipment was missing, garbage in the station, vacuum cleaner not charging. Retrieved from
Second attempt - a new vacuum cleaner. Sensor problem. It didn't start. Returned.
Third try?
On the SENCOR technical line, the technician told me that the vacuum cleaner has a problem with dark carpet. The sensors are confused and evaluate a crash and the vacuum cleaner reports a sensor error.
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Daniel, Praha 6 - Ruzyně
Rated 02/11/2025, variant SENCOR SRV 9385WH
Verified purchase
We had xiaomi for about 5-6 years. he started to wander, erase the map, and he wasn't driving so great.
I've been looking for a really long time for a newer vacuum cleaner (I won't buy just anything) and finally I took this one into consideration. For me, it's a big step forward
I'm very satisfied
We'll see about the battery in 2-3 years, but we have to take it normally, it's a consumable that wears out. For me, a great piece that really worked😊
excellent mapping of the entire apartment in just 15 minutes
luxuriates systematically
clear application
he doesn't bump into things, furniture. if you have toys on the floor, he will overlook them, but it's not a negative, just clean your home and then let him in, I have two cats at home and it works
battery life
is quiet
so far none, last time we had xiaomi and it annoyed me with deleting maps, and low battery life
he made one extra room when he drove in front of the mirror😁, but that's probably not a contradiction, he just had to put a ban on it and that was it
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Monika, Plzeň
Rated 15/10/2025, variant SENCOR SRV 9385WH
Verified purchase
for dust in a non-residential apartment would probably be good.
does not leach, the reservoir does not leak water
after the first two weeks the app is unable to keep the map settings and deletes the map of the apartment after every vacuuming, so I didn't buy a smart robot vacuum cleaner but just a robot vacuum cleaner.
some trash gets swept out of the way but doesn't vacuum.
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Pavlína, javornice
Rated 09/09/2025, variant SENCOR SRV 9385WH
Verified purchase
Super vacuums as it should
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Kamila, Brno
Rated 06/07/2025, variant SENCOR SRV 9385WH
Verified purchase - review from a price comparison website
I am completely satisfied. It vacuums great, compared to the previous one of another brand many thousands of times faster. I haven't bathed yet, I can't judge.
The price is perfect, the application is easy to understand and clear.
Excellent purchase!
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Sandra, Jablonec nad Nisou
Rated 29/05/2025, variant SENCOR SRV 9385WH
Verified purchase
I have had the vacuum cleaner for more than a year, so I can write a review. I am satisfied, I would only complain that it is advertised as a vacuum cleaner for households with pets and we often get hair in the cleaning station. As a big minus I evaluate the cooperation of the application and the vacuum cleaner - for three quarters of a year the vacuum cleaner has its place in the home, nothing changes around it, but still once in a while it announces a new space and does not want to accept the old map of the home. It's quite complicated when I only need to clean a certain room.
cleaning
possibility of English
simple operation
application
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Anonymous customer
Rated 28/05/2025, variant SENCOR SRV 9385WH
Verified purchase
Long lasting
vacuums and mops
High failure rate (4 failures in 5 months of use)
incompatible mobile apps
does not cross the height of the threshold (above 1.2cm)
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Lenka, Praha 8 - Bohnice
Rated 29/12/2024, variant SENCOR SRV 9385WH
Verified purchase
so far it works above expectations
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Company
Rated 13/09/2024, variant SENCOR SRV 9385WH
Verified purchase
Vacuums and mops as it should
It really goes to all the places
Great app - easy to set restricted zones
It takes the small, uncluttered rugs with it, so we set them as a restricted zone and the vacuum cleaner successfully ignores them.
We have a 2 cm iron threshold in the bathroom and it no longer goes through, but it's hard to say if another vacuum cleaner would.
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Daniel, Praha 1 - Staré Město
Rated 05/09/2024, variant SENCOR SRV 9385WH
Verified purchase
Super app
Vacuums and mops
He'll spill himself
It's low
He's doing everything he's supposed to
It has no notification that it has run out of water, or that it is refilling itself from the dock (there is only a bag of bordello in the dock)
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