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My experience with Alza’s complaints department has been very negative. After my claim regarding a mobile phone worth approximately 3,500 Kč had been settled, I was unable to collect the device in time. The phone was returned to the warehouse and, according to Alza, was disposed of once the two-month period had elapsed. I did not receive any further notification regarding the approaching deadline or the planned liquidation. I understand that the shop has a policy regarding uncollected claims, but I find it very unfortunate that the customer is not contacted once more before their property is destroyed. In my case, this resulted in the loss of a mobile phone worth several thousand crowns. What disappointed me most was the attitude of the customer support team, who simply referred me to the complaints procedure without making any effort to find a reasonable solution. From a company the size of Alza, I would expect a customer-friendly approach and, at the very least, a warning before the goods are permanently disposed of. Unfortunately, this experience has significantly reduced my confidence in Alza’s services.
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