Hello, thank you for your review, based on which the supplier contacted us and would like to respond below.
"Hello, we are sorry to hear about your experience with the SSM 9510SS tout. Please contact our colleagues at
[email protected], they will try to help you with the missing hob. It is certainly not necessary to rotate the waffles when baking, the appliance has one upper and one lower heating element. After removing the baking plates, the ovens are visible. The operation indicators work as follows: The green LED light will light up when the unit is connected to the mains and the red light will light up when the thermostat switches on the heater and starts heating. The waffle batter must therefore be poured into the plates/plates only when the red LED light first turns off after switching on the machine and the plates are heated and ready to bake. We firmly believe that the toaster will now work to your full satisfaction. Sincerely Sencor. "
Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert