Reviews FIXED MagZen 2 with wireless charging and MagSafe support 10 000 mAh black

Hello, thank you for your feedback. Our supplier has contacted us based on it and would like to respond below. "Hello, we are sorry to hear about your experience and especially that the power bank's battery has swollen. Our customers' safety is, of course, our top priority, and for that reason, we will gladly exchange your power bank for a new one. In rare cases, swelling can occur with lithium-ion batteries, which are used in a wide range of electronic devices. This is not a characteristic of this particular model but a general risk associated with this type of battery. However, as soon as any signs of deformation appear on the device, such as slight swelling, it should no longer be used or charged. Thank you for bringing this to our attention. We understand your review, of course, and ask you to contact us by email at [email protected]. Thank you." Should you need anything else, please do not hesitate to contact us. Thank you and have a nice day, Ondřej - Alza expert

Hello, thank you for your feedback. Our supplier has contacted us based on it and would like to respond below. "Hello, we're sorry to hear that your power bank has swollen after two years. Please contact us at [email protected]; we will be happy to exchange your power bank for a new one. Please do not use the swollen power bank any further. Thank you." Should you need anything else, please do not hesitate to contact us. Thank you and have a nice day, Ondřej - Alza Expert

Hello, thank you for your feedback. Our supplier has contacted us based on it and would like to respond below. "Hello, we are very sorry about your experience and especially the extent of the damage that occurred in your case. We are already dealing with this situation with you individually and are keen to investigate it thoroughly. According to your statement, the power bank was found at the scene of the fire. In order for us to determine whether, and if so, how it might have been connected to the fire, we need to examine the available documents and the product itself. The safety of our customers is always our top priority, and it is certainly not our intention for situations like this to occur when using our products. This is also why we want to investigate the entire incident thoroughly and determine its actual cause. We therefore ask for your necessary cooperation and for you to send us the requested documents. Thank you. " Should you need anything, please do not hesitate to contact us. Thank you and have a lovely day, Ondřej - Alza Expert

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "We’re sorry that the power bank didn’t meet your expectations. We would like to add that the figure of 10,000 mAh refers to the capacity of the battery cells inside the power bank. During voltage conversion, the phone’s power supply and wireless power transfer, natural losses occur, so the resulting energy available for charging the device is always lower than the stated capacity of the cells. With wireless charging, these losses are generally higher than with wired charging, and some of the energy is also converted into heat, which can cause both the power bank and the phone to heat up. At the same time, however, we understand that, from the user’s point of view, the most important thing is how many times the device can be recharged. If you feel that the performance isn’t up to scratch or that it’s getting hotter than usual, we’d be happy to look into it with you via email at podpora@fixed. zone. " Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, thank you for your review. Please contact us at support@fixed. zone, where please send us videos showing the problem. We'll be happy to work out the situation with you. Have a nice day" Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert