Questions and answers: Duux Whisper Ultimate SMART Black+ battery pack

Hello, Thanks for your message. The "Open Box" (unsealed) category has new products that were opened to display to our customers, or taken photos of for our e-shop. These items also include products that were opened and returned by our customers. Open Box items have a full warranty of at least 24 months. The only difference between these items and new items is that Open Box items might not have the original packaging. If you have any further questions, please do not hesitate to contact us via phone 06-1-701-1111 or just simply reply to this e-mail. Best regards,