The present general terms and conditions (GTC) regulate the relationship of the parties if the customers (hereinafter referred to as the Customer) conclude a contract/consumer contract with Alza.hu Kft (registered office: 1134 Budapest, Róbert Károly krt. 54-58.; tax number: 25745849-2-41; company registration number: 01-09-286873) or with Alza.cz a.s. (KSH number: 27082440, registered office: Prague 7, Jankovcova 1522/53, zip code: 170 00, tax number: 30398151-2-51, registered under registration number B 8573 with the Municipal Court in Prague acting as registry of companies) as the vendor (Alza.hu Kft. and Alza.cz a.s. hereinafter jointly referred to as Alza; the Customer and Alza hereinafter jointly referred to as the Parties).
The present General Terms and Conditions regulate the case when the Customer places an order in the webshop www.alza.hu in which cases the Customer enters into a business relationship with Alza.cz a.s. as the vendor, since the webshop is operated by this company. The present General Terms and Conditions also regulate the case when the Customer purchases any product in the physical stores of Alza in Hungary, in which case the Customer enters into a business relationship with Alza.hu Kft. as the vendor. Since the same General Terms and Conditions are applicable to both cases, we do not distinguish between these two cases below.
Detailed information about Alza can be found on the www.alza.hu website under About us.
The Customer under these GTC may be only an Entrepreneur.
Entrepreneur: a natural person or a legal entity who acts within the scope of their profession, independent occupation, or business activity when concluding a contract with Alza. If, when placing an order, the Entrepreneur enters the company name and/or the tax number into the form available on the website of the webshop operated by Alza, then the Entrepreneur agrees to be bound by the special provisions – applicable specifically to Entrepreneurs – stipulated in the present GTC.
Taking into consideration that the present GTC has been made available on the website of Alza and therefore all Customers may access the GTC and may become acquainted with the GTC prior to the conclusion of the contract, by placing an order and/or by ticking the ‘check box’ placed there, the Customer acknowledges and confirms that, prior to the conclusion of the contract, they had become acquainted with the contents of the present GTC, including, but not limited to, the representations and warranties contained in Chapter II, and acknowledges that the Claims Code and the Delivery Information constitute integral parts of the GTC. In addition, the Customer declares that they have expressly become acquainted with and agree to be bound by the version of the present GTC and its annexes valid and in effect at the time of placing the order.
The Customer accepts that, in the course of purchasing any product from Alza, the Customer is not entitled to use any trade mark, trade name, company logo, etc. registered by any contractual partner of Alza and/or by Alza, unless an individual agreement for specific cases has been concluded by and between the Parties.
In the case of placing an order for any product/service/digital content, the Customer is liable for the accuracy and for the validity and warrants the authenticity of the data submitted by them.
If the Customer places an order for any product and/or service, then the Customer receives an invoice via e-mail, which invoice contains the details of the agreement between the Parties.
Alza represents and warrants that:
The Customer accepts that the products distributed by Alza are primarily designed to be used in the Czech Republic, and therefore the electric devices are fitted with Europlug plugs. Any deviation from this may not be deemed to constitute defective performance.
Alza, as a retailer, primarily sells products to natural persons, and organises its offers, promotions and campaigns accordingly. Alza expressly reserves the right, in order to serve as many natural person consumers as possible, to refuse to conclude a contract and thus to refuse an order from a Customer who is not a consumer in cases where the quantity of the ordered product exceeds the quantity normally required to satisfy the average needs of such natural person consumers in everyday use. In such cases, Alza shall notify the Customer by e-mail of the refusal to conclude the contract and reimburse the Customer for any purchase price or advance payment already paid. At the same time, Alza reserves the right to condition delivery of the Goods to the Customer with advance payment of the purchase price in accordance with the relevant provisions of these GTC.
1. Performance
By accepting the offer appearing in the webshop operated by Alza and ‘placing the chosen product (goods, services, digital content) into the cart’ or using the ’Buy now’ service (which is available only to registered users), the Customer concludes a contract with Alza. The contract is deemed to be a contract in writing, the language of the contract is Hungarian. Unless otherwise provided for by the terms of specific promotions organised by Alza, the Customer may also conclude a contract with the assistance of the customer service representative of Alza, via telephone or e-mail.
The Customer may change the products placed into the cart and also the chosen methods of delivery and of payment (for instance, may check the status of the order prior to placing the order). The sale and purchase agreement is concluded when the Customer (having chosen the methods of delivery and of payment) places the order and the order is received by Alza. With regard to this, Alza accepts no liability for any error or mistake which occurs in the course of the electronic data transmission (if such an error or mistake occurs). Alza informs the Customer of having entered into the contract via a confirmation e-mail sent to the e-mail address designated by the Customer.
Alza sends its GTC in effect and its Claims Code as attachments to the confirmation e-mail. Unless the GTC provide for otherwise, the concluded contract (including the accepted purchase price) may be modified or terminated only by the mutual agreement of the Parties or by virtue of a statutory provision.
Alza files the concluded contract and archives it for a period of at least five years, unless otherwise provided for by the relevant legislation. The archived contracts may not be accessed by any third party who was not involved in the transaction, excluding any mandatory provision of data to any court, authority, or other third party, as prescribed by the legislation in effect. The information on the specific technical steps of the conclusion of the contract and the process of the conclusion of the contract are provided for in detail in the present GTC.
2. The handover of the goods
Under the sale and purchase agreement, Alza undertakes to deliver the product and/or to provide the Customer with the digital content/licence and that the Customer acquires title to the product and/or a licence to the digital content; and the Customer undertakes to receive the product/digital content by Alza and to pay the corresponding purchase price.
Alza retains the title to the products until the payment of the purchase price in full, the Customer acquires title to the product only after the payment of the purchase price in full. The same applies accordingly to the purchased licences and services.
Alza delivers the products with the appropriate and relevant documentation and ensures that the Customer acquires the title to the product and/or the licence in accordance with the contract.
Alza informs the Customer in due time via its contractual partners of the delivery of the product. Alza performs duly if it delivers the product to the Customer and makes it possible for the Customer to inspect the product and to examine it at the place of the performance.
In the case of Entrepreneurs, the performance by Alza is effected when Alza hands over to the delivery company the product to be delivered and assigns to the Entrepreneur the rights which the Entrepreneur may assert under the delivery contract.
Alza delivers to the Customer the purchased product in the quantity, in the quality, and in the design stipulated in the agreement.
If more items were delivered than as stipulated in the contract, then the contract is concluded between the parties in accordance with the quantity of the items actually delivered; unless the Customer declines these additional items without undue delay.
Unless the Parties agreed on otherwise, the product is packaged by Alza in accordance with its relevant policy; if there is no separate agreement in this regard, then the given product is packaged in a way that it receives appropriate protection and safeguarding. The same applies to the products to be delivered.
3. Warranty
The terms and the circumstances of the warranty and the guarantee are regulated by the Claims Code of Alza and by the relevant legal provisions. As a general rule, the record of the purchase (invoice) substitutes for the warranty card (Claims Code).
The product is defective if, at the time of the performance, it does not comply with the quality requirements prescribed in the contract or by law. The product may also be deemed defective if a different product was delivered to the Customer.
The Customer may assert a claim in connection with the defective performance when the risk of loss passes to the Customer. At that time, the Customer is obliged to notify Alza of the defect in the product. The Customer may also assert a claim in connection with the defective performance later than the time described above if the defect is discovered later and the defective performance is attributable to Alza.
Subsequent to the passage of the risk of loss, the Customer is obliged to inspect, without delay, the product, its characteristics, and its quality.
The risk of loss passes to the Customer when the Customer takes possession of the product; the same also applies to such a case when, with the permission of the Customer, the Product is delivered to someone else / to another place of delivery, but later the Customer declines to receive the products.
If the damage occurs subsequent to the passage of the risk of loss to the Customer, then the Customer is obliged to pay the purchase price of the product in full, unless the damage is the result of Alza having breached the contract.
If the Customer defaults on the receipt of the product, then Alza – after notice has been given in advance and the additional deadline for the receipt of the product has expired without the receipt of the product – is entitled to sell the product to a third party, at the expense of the Customer in default. These provisions are also applicable in the event of payment default if the product has not been received yet and the product has not been paid for yet.
4. Warranties undertaken by Alza
Alza warrants to the Customer that the product is free of any damage at the time of the receipt. Alza also warrants that at the time of the receipt of the product by the Customer:
Unless otherwise provided for, the Customer, if they are deemed to be an Entrepreneur, then the deadline for the assertion of the warranty claim is 12 months from the receipt of the product. The possibility of the assertion of the warranty claim does not apply to the following:
The other warranty and guarantee periods are prescribed in detail in the Claims Code, but for Entrepreneurs may be set a different warranty period, which are indicated on the specific products or on the website www.alza.hu . An example of such can be found at the following link.
No warranty claim may be asserted in connection with defective performance if the defect was indicated by ALZA prior to the receipt of the product or the Customer was aware of the defect in the product prior to the receipt of the product or the given defect was caused by the Customer.
If the defective performance is with regard to a discounted product (a product sold at a reduced price) or to a used product, the Customer is entitled to a reasonable reduction of the price instead of the replacement of the product.
If the Customer requests repair under the warranty and fails to take possession of the repaired product within the given deadline, then Alza is entitled to charge a storage fee of a gross amount of HUF 200,- for each day of default. If the Customer fails to take possession of the product within 6 months from the date of being notified of the repair, then Alza is entitled to sell the product in order to cover the storage fee.
In the event of a defect in the product, the Customer is entitled to:
Simultaneously with notifying Alza of the claim, the Customer informs Alza of which of the options above the Customer chooses, following which the Customer is entitled to choose another warranty claim instead only at their own expense or with the approval of Alza; except if the Customer requested the repair of the defect, however, the defect cannot be repaired, and/or if the reason for choosing another claim was caused by Alza, or choosing another claim was otherwise justified. If Alza fails to repair the defect within a foreseeable deadline or Alza informs the Customer that the given defect is not to be repaired, then the Customer may request a reasonable reduction of the purchase price or may withdraw from the contract.
If the Customer fails to indicate which of the warranty rights mentioned above they choose, then the provisions of the part on minor breaches are applicable (see section 6 below).
In the event that Alza cannot deliver a product free from any defect, or cannot replace the defective component or cannot repair the product, then the Customer is entitled to a reasonable reduction of the purchase price also in those cases when Alza fails to remedy the situation within a reasonable deadline or when having the situation remedied caused significant inconvenience to the Customer.
It is not possible to withdraw from the contract citing any insignificant defect.
5. General rules applicable in the case of a breach of contract
If the defect in the product can be repaired, however, the product still cannot be used due to the reappearance of the defect or due to the large number of the defects, then the Customer may request that the defect is repaired via the replacement of the product and/or the Customer is entitled to withdraw from the contract.
If a new product is delivered, then the Customer is obliged to return the original defective product (including all of its parts) to Alza, at the expense of Alza.
The Customer is obliged to notify Alza without delay of the defect after noticing/discovering the defect. If the Customer fails to notify Alza of the defect without any undue delay (that is, notifies Alza of the defect after more than 2 months even though the defect could have been discovered in due time if due care had been exercised), then the Customer is liable for any damage arising from the delay of the notification. The same applies to hidden defects of which Alza was not notified immediately after the Customer noticed the defect and inspected the product with due care, with any warranty claim being possible to be asserted within two years from the delivery of the product at the latest.
The warranty period commences on the day on which the product was handed over to the Customer. If the product is delivered to the Customer in accordance with the contract, then the warranty period commences on the day on which the product is delivered to the designated place. If the purchased product is not installed by Alza but by a third party, then the warranty commences on the day on which the product was installed, provided that the product ordered by the Customer is installed within 3 weeks from its receipt and the Customer cooperated with regard to the installation.
The Customer is not entitled to assert any warranty claim if the defect was caused by an external circumstance after the risk of loss has passed to the Customer.
6. Digital content
With regard to the use of any digital content purchased from Alza (including, but not limited to, any software, PC, computer game, etc.), the Customer is obliged to comply with the obligations prescribed in the present GTC and with the copyright and individual licence terms applicable to the given product (e.g. end-user licence agreement; EULA). If the Customer fails to comply with these obligations, then the Customer is liable for all damage arising from such failure and may be subject to criminal punishment as well.
Customers who are deemed to be an Entrepreneur are entitled to use the digital content, either directly or indirectly, only for their personal use and for other purposes not aimed at making any commercial or business profit, unless the terms of the licence provide for otherwise. Contrary to the terms of copyright, of other laws, or to the terms of use under the licence, the Customer is not entitled to copy, to otherwise reproduce, to make additional copies, extracts, or to modify the purchased digital content. Access to the digital content may be denied or the use of the licence may be deactivated if any user acquired possession of the digital content as a result of any illegal activity.
The terms of the present GTC are also applicable to any digital content given by Alza to the Customer as a gift.
7. Resale
If a Customer resells the product purchased from Alza, such a Customer is obliged to notify Alza of such a transaction. If the Customer fails to fulfil their obligation to notify Alza, then Alza continues to consider the Customer to be the owner of the product and to be the person entitled to all claims arising from defective performance.
8. Guarantee
8.1. Guarantee undertaken by the manufacturer
If any guarantee undertaken by the manufacturer applies to certain products, then such a guarantee does not supersede the terms of the statutory mandatory guarantee. Please consult the packaging of the product with regard to the terms of the guarantee undertaken by the manufacturer concerning the given product.
8.2. Mandatory guarantee
The Government Decree 151/2003. (IX.22.) on the mandatory guarantee applicable to specific durable consumer products (hereinafter referred to as the Decree) is not applicable on Entrepreneurs. The Complaints Code may contain a different provision.
Alza recommends that its customers make a backup copy of the personal data on / stored on the electric device and then delete such data from the device prior to the withdrawal of the contract regarding the electric device.
In the case of a purchase as an entrepreneur (with an identification number), unlike the consumer, you are not entitled to return the goods within 14 days in case of a distance purchase. In this respect, the law favours only consumers.
However, we allow Entrepreneurs to withdraw from the purchase contract under the same conditions as consumers.
So, if you purchased as an Entrepreneur, you can withdraw from the purchase within 30 days according to the rules given by the General Terms and Conditions for Consumers.
The data protection policy of Alza is available here, which policy regulates, in detail, the protection of personal data. These provisions are applicable to all Customers.
The orders placed in the webshop are received by Alza 24 hours a day, 7 days a week.
In the event of any malfunctioning of the IT systems or of a force majeure event, Alza accepts no liability for the period during which the webshop of Alza could not be accessed.
The displayed prices constitute part of the contractual offer and are not recommended prices. The prices displayed in the online webshop are always up to date and valid, except those cases covered by this Chapter where the online shop display incorrect prices. The prices displayed next to the products are final prices (inclusive of VAT and any other taxes, duties) payable by the Consumer for the given product (however, are not inclusive of any delivery fee, collection fee, the fee of any distance communication, which fees are displayed in the "Cart" in accordance with the choice of the Customer).
Discounted prices are valid while supplies last (the quantity of the products available at the special discounted price is displayed) or for a definite period.
As “original price”, Alza displays the lowest price of the product or of the service (and/or of the licence in the case of software) used on the site of the Alza.hu electronic shop in a period of 30 days prior to the reduction of the price, mostly by marking it with a strikethrough next to the product´s current e-shop price. The discounted price offered at a discount in comparison to the original price as calculated above – provided that the price does not change – is communicated by Alza to the Customers as a discounted price for a period no longer than 90 days from the commencement of the reduction of the price. The method of calculating the original price is displayed separately in a tooltip on the site of the Alza.hu electronic shop.
If the price(s) of the product(s) or service(s) ordered by the Customer is/are displayed incorrectly on the website due to an error in Alza's internal system, Alza is not obliged to sell them at the incorrect price, but immediately after the error is detected, Alza will offer the Customer to sell the product or service at the price without the error, upon knowledge of which the Customer may withdraw from the purchase. If the Customer declares within 3 days of being informed by Alza on the incorrect price that he/she wishes to withdraw from the purchase, in such a case, Alza repays the Customer the incorrectly displayed purchase price which the Customer paid. If the Customer wishes to buy the product or service at a price without defects, the Customer shall pay Alza the difference between the price with defects and the price without defects. If the Customer does not declare his intention within 3 days of being informed by Alza on the incorrect price, Alza shall be entitled to withdraw from the contract and shall reimburse the Customer the purchase price incorrectly stated and paid by the Customer. Examples of the price displayed incorrectly:
Alza wishes to inform you that in the case of products with obviously incorrect prices, the IT system of Alza automatically displays that the product is discounted and/or is included in a clearance sale (next to the product is usually displayed a “discounted” price tag). If the Customer has any doubts about the price of the product and informs Alza, Alza's customer service will inform the Customer of the correct price of the product within a short period of time.
Alza reserves its right to deem those sale and purchase agreements to be void in the course of which personal or banking data, etc. were abused and/or with regard to which a court or any other authority decided as such and of which Alza informs the Customer.
Alza may render the sale and purchase agreement void if the customer violates the conditions of the use of any discount or other coupon. This applies especially to the following cases:
The Customer accepts that no valid sale and purchase agreement is entered into in the cases above and Alza deems such an acquisition by the Customer to be an acquisition without any legal basis.
The Customer accepts that due to the withdrawal of 1 and 2 HUF coins from the circulation, the rounding of the prices of the products is necessary under Act III of 2008 on the rules of the rounding necessary due to the withdrawal of 1 and 2 HUF coins from the circulation. Due to such a rounding, a minor difference may be present in the final price of the product.
The price is indicated in the order and in the text message confirming the order. Orders may be placed in the following manners:
Alza recommends that the Customer logs in to their registered user account when placing an order in the webshop. When logging in with public access, Alza recommends that the Customer logs out from their Alza account after having placed the order.
The e-mail sent to the Customer includes information on the estimated time of the delivery. The delivery time and the delivery costs depend on the option chosen by the Customer, which options are found at the second step of placing the order. The estimated time of the delivery is based on the estimation by Alza and may change in the event of unforeseeable circumstances, which the Customers expressly accept.
The Customer may cancel the order, if Alza informs them that the ordered product is to be delivered later than the estimated time of the delivery, then the customer is entitled to have the full amount of the purchase price refunded.
Alza determines the terms of payment at its discretion and may offer the following Methods of Payment in the course of the purchase (with the possibility of electronic payment always made available under the applicable legislation) and also informs the Customers in detail of the costs in connection with each method of payment:
The product remains the property of Alza until the amount of the order is paid and credited to Alza in full.
Following the placement of the order, the Customer may not modify the invoicing data.
If the Customer withdraws from the contract concluded with Alza or if the Customer is entitled to a refund for any other reason, then Alza refunds the purchase price via the same method of payment which was used for making the purchase. The correct and accurate data necessary for the refund must be provided for Alza by the Customer, Alza does not accept any liability for any damage arising from any inaccuracy of the data.
Alza issues an invoice of the amounts paid and records the received amounts in its accounts.
1. General rules
Alza delivers the products in cooperation with an independent delivery company or electronically (in the case of any digital content).
Alza does not guarantee the Customers that all – theoretically – available methods of delivery may be used. Certain methods of delivery are offered to the Customer based on the distance of the destination address and/or depending on the delivery capacity available to Alza at the given time. Alza does not accept any liability for any delay in the delivery of any product in the case of any force majeure event or of any malfunctioning of the IT system.
The information regarding the delivery options offered and regarding the applicable terms and prices may always be accessed and is up to date in the webshop www.alza.hu.
The delivery of products is limited on those days which are public holidays in the destination country and/or in the Czech Republic.
2. Other provisions
If, at the time of the purchase, the Customer is a legal entity/Entrepreneur subject to VAT or a sole trader, then the product is delivered only to the person entitled to represent the given legal entity or Entrepreneur or to an authorised person indicated in an authorisation which was countersigned by an attorney-at-law/notary public and was sent to Alza, and/or to the sole trader themselves in the case of a sole trader. In the case of a sole trader, the presentation of an identity document (ID card or passport) is a condition of the delivery.
If the product which the Customer ordered and paid for is collected by the Customer in the Showroom of Alza, then the PIN sent to the telephone number designated by the Customer must be presented. The Customer is obliged to ensure that no third person may access and/or use the PIN.
When the Customer receives the products from the delivery company, then the Customer – together with the representative of the delivery company – is obliged to inspect the delivery (namely the number of the packages, the intactness of the packing tape with the logo on it, and the intactness of the packaging) and the enclosed delivery note thoroughly and properly. The Customer may refuse to receive any package not delivered in accordance with the contract, including, but not limited to, the case when the delivered product is incomplete or is damaged. If the Customer accepts the defective delivery, then the Customer is obliged to indicate the description of the damage in the delivery note of the delivery company.
If the delivery is incomplete or damaged, then it must be reported, without delay, via an e-mail sent to the e-mail address [email protected], and the damage must be described on and reported via the damage report form signed by the representative of the delivery company, and this damage report form must be sent, without delay, via fax, e-mail, or post, to Alza at any of its official addresses indicated above. If the Customer fails to have this report sent without delay, then Alza reserves the right to exclude its liability if the damage was not caused in connection with the delivery. No claim regarding any incomplete delivery or damaged packaging restricts the right of the Customer to warranty claims.
Electric and electronic devices, when they are no longer used, that is, become waste, contain dangerous substances which may have a harmful effect on the environment and on human health if such substances are not managed properly.
Customers may dispose of those electric and electronic devices which they no longer use at the selective waste containers provided by Alza at the showroom of Alza (Budapest XIII. - Róbert Károly krt. 54-58).
The Customer is entitled to request from Alza, in the course of the purchase and in the same manner as the order is made, the delivery of those larger electric or electronic household appliances of theirs which have become waste, provided that the purpose of the electric or electronic appliance which has become waste and is to be delivered from the Customer is identical to that of the new product purchased from Alza. In such a case, Alza has the old appliance delivered from the Customer via the independent delivery company.
The United Nations Convention on Contracts for the International Sale of Goods is not applicable.
Complaint management at Alza: If the Party Placing the Order notices any violation of their rights in connection with the conduct of Alza, then they are entitled to contact the customer care service of Alza. Contact is available via e-mail at the e-mail address [email protected], or via telephone at telephone number 06-1-701-1111.
Right to turn to court: The Party Placing the Order is entitled to assert their claim arising from the legal dispute in a civil procedure before court, under the provisions of the Civil Code (Ptk.) and of Act CXXX. of 2016. on the Rules of Civil Procedure.
Alza recommends that its Customers contact Alza first in order to have the issue resolved.
The present GTC is in effect from 01 July 2024, the previous GTC becomes ineffective on the same date.
